Last updated: April 9, 2026
At Labeloom we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how we handle it when you visit labeloom.com or place an order with us.
Information We Collect
When you visit our site or place an order we collect the following types of information:
Device and browsing information — including your IP address, browser version, time zone, pages visited and how you interact with the site. This is collected automatically via cookies and analytics tools to help us understand site usage and improve your experience.
Order information — including your name, billing and shipping address, email address, phone number and payment details. We collect this to process your order, arrange shipping, send invoices and communicate with you about your purchase.
Customer support information — any information you share with us when contacting our team by email or WhatsApp.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, invoices and shipping updates
- Respond to your enquiries and provide customer support
- Detect and prevent fraud
- Improve our website and services
- Send marketing communications where you have consented
Sharing Your Information
We share your information only with trusted service providers who help us operate our business:
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Shopify — our e-commerce platform. See Shopify's privacy policy at shopify.com/legal/privacy
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Google Analytics — to understand how visitors use our site. Opt out at tools.google.com/dlpage/gaoptout
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DHL / FedEx — to arrange delivery of your order
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Payment processors — to securely process your payment
We do not sell your personal information to third parties.
Cookies
We use cookies to make our site work correctly and to understand how it is used. Essential cookies are required for checkout, cart functionality and customer login. Analytics cookies help us improve the site experience. You can manage cookie preferences through your browser settings — note that disabling essential cookies may affect site functionality.
Your Rights
Depending on your location you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Port your data to another service
EEA residents (GDPR): We process your data on the basis of contract performance, legal obligation and legitimate interest. Your data may be transferred outside the EEA in compliance with GDPR requirements. Contact us to exercise any of your rights.
California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of your information. We do not sell personal information.
Data Retention
We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations. You may request deletion of your data at any time by contacting us at info@labeloom.com.
Automated Decision-Making
We do not engage in automated decision-making that has a legal or significant effect on you. Shopify uses limited automated fraud detection which may temporarily flag certain transactions — this does not constitute a legally significant automated decision.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
For any questions about this Privacy Policy or to exercise your rights, contact us at info@labeloom.com.
If you are not satisfied with our response you have the right to lodge a complaint with your local data protection authority. In Hong Kong: Office of the Privacy Commissioner for Personal Data at pcpd.org.hk.
